Privacy Policy

Revive Plumbing & Heating (https://reviveplumbing.co.uk) is a plumbing and heating business based in Headington, Oxford. We are the data controller for the personal information you provide to us through our website, forms, phone, text and WhatsApp.

When you fill in a form on our website, a Facebook or Instagram lead form, book online, call, text or WhatsApp us, we collect: your name, phone number, email address, postcode or address, and details about your boiler, heating or plumbing job.

We use your information to reply to your enquiry, arrange a survey or visit, give you a quote, carry out and invoice the work, send appointment reminders, and ask for a review afterwards.

We rely on three lawful bases: taking steps at your request before entering into a contract, performing the contract we have with you, and our legitimate interest in running the business and responding to your enquiries.

We do not sell your personal data to anyone. Your details are only used to carry out your enquiry and the work it leads to.

We only share your data with the services we use to run the business: our CRM and booking system (HighLevel / LeadConnector), Meta (Facebook and Instagram) for lead forms, Google, our email and phone providers, and our accountant. We may also share relevant details with any engineer or subcontractor carrying out your job, so they can attend and complete the work.

Enquiry details are kept for up to 2 years if no work goes ahead. Job and invoice records are kept for 6 years, as required for tax and accounting purposes.

You can ask to see, correct or delete your data, object to us using it, or ask us to stop contacting you at any time. Contact us at info@reviveplumbing.co.uk or 01865 537560.

If you are not happy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

This website uses only basic cookies needed for it to work and simple visitor statistics. No advertising or tracking cookies are used.